Payment Options and Online Payment
At Stillwaters, we accept Cash, Checks, Credit Cards, PayPal payments, and e-checks as forms of payment beyond what is covered by health insurance.
To Pay online, simply click on the colorful PayPal link. This link can also be used to
pre-pay your fees or pay any outstanding balances in accordance with our Fee Payment Policies.
Click on this
link to pay using
PayPal
PayPal Instructions:
1. Click on the picture to go to the PayPal Payment Screen.
2. If you have a PayPal account: Enter the description, (e.g. services, counseling) and the amount. Then type in your email address
and password in the spaces on the left and click Log In.
3. If you do not have a PayPal Account, Click on "Don't have a PayPal Account?" at the bottom right of the Paypal screen and pay as a guest.
NOTE: Fee and Payment Policies are provided at the bottom of this page for your information.
Fee and Payment Policies at Stillwaters Counseling and Psychotherapy
(excerpted from the Stillwaters Counseling and Psychotherapy Professional Disclosure Statement)
Health Insurance
We file health insurance claims as a courtesy to our clients. Please understand that you are responsible for knowing the number of sessions you have available to you under your insurance plan and for charges for any services or sessions that are not covered. Please contact your insurance company prior to our first session to ensure they will cover the services you are seeking, and determine if you need preauthorization.
If your health care plan ultimately denies coverage for any service provided to you, you are responsible for paying for services rendered. These charges are billed at the standard Stillwaters Counseling and Psychotherapy rates and are due within 15 days of the billing date.
Payments and Co-Pays
Please submit your payment for co-pays and fees at the beginning of each session unless we make other arrangements in advance.
Inability to Pay at Time of Service
We are a small practice with limited staff and are unable to dedicate resources to billing, client account management, and debt collection. Therefore, payment is required in full at the time services are provided (unless other arrangements have been made in advance). However, we understand that there may be instances when a client is not able to pay at the time of service. Therefore, we have developed a simple means of helping clients receive services without incurring mounting debt or requiring debt collection protocols. Our policy is as follows:
In the event that you cannot make your payment at the time of your session, we offer you two options:
(1) Be seen at your scheduled appointment time after you agree to all of the following:
a) Agree to deliver to our office the full payment of the amount due within 7 days of your
appointment date,
b) Provide us with a valid credit card at the time of your appointment,
c) Give your permission for us to charge your outstanding balance to this credit card if your
payment is not received in our office within 7 days of your appointment date.
OR
(2) Reschedule your appointment (at least 24 hours in advance of your appointment date and time) to a
date when you can have your payment available at the time services are provided.
Payment of Outstanding Balances/Missed Appointment Fees and Scheduling
We are committed to helping people find healing and growth and work hard to facilitate that process. A growing account balance can create significant stress for the client and compromise our work. What appears to be helpful (e.g. allowing a client to pay later) can actually sabotage our progress. Likewise, research repeatedly bears out the fact that clients who don't pay for services don't engage as fully in the process and receive less benefit in the end. Therefore, we do not bill clients for balances, use payment plans, or provide sliding scale fee schedules. If you need this kind of accommodation, please let us know. We can refer you to a competent clinician in a subsidized setting where these options are offered.
To prevent the accumulation of outstanding balances, it is our policy that clients must have a "zero" balance (owe no outstanding fees) before they can schedule an appointment. This policy includes payment fee balances and any Missed Appointment Fees. We do not want fees to become a hardship or hindrance to progress and hope you can understand the need to comply with these policies so our work can be more productive.
If you accrue an outstanding balance or Missed Appointment Fee, please submit your
payment via cash, check, credit card, e-check, or PayPal before or at the time you schedule your next appointment.